Returning Goods in E-commerce... Between Customer Rights and Merchant Losses

In recent years, e-commerce has replaced traditional commerce, providing customers with the ease of shopping remotely and opening up wide horizons for merchants to market their products. However, this rapid development has led to complex legal and commercial issues, most notably the phenomenon of returning goods (le retour), which has resulted in increasing damages for merchants and uncalculated reactions that, in some cases, have reached the point of defaming customers on social media. Returning a product is a legitimate right for the customer in commercial transactions, especially when there is a defect in the product, it does not match the description, or there is a delay in delivery. However, this right, in the absence of clear legal regulation for e-commerce, has turned for some...